{ "name": "AI Jira Ticket Autopilot", "nodes": [ { "parameters": { "content": "## 🎯 AI JIRA TICKET AUTOPILOT\n**What it does:** Every hour → fetches open Jira tickets → dedupes against Google Sheets → an AI agent triages each ticket with structured output → safe tickets get auto-resolved (Jira comment + Done transition + `ai-resolved` label) → risky tickets get escalated to a human → your team gets one Telegram digest.\n\n**You'll need:**\n- Jira Cloud (free at atlassian.com) + an API token (Atlassian account → Security → API tokens)\n- OpenAI API key (platform.openai.com)\n- Google Sheets OAuth2 credential\n- Telegram bot token + your chat ID (@BotFather → /newbot)\n\n**Status flow in Sheets:** `NEW` → `TRIAGED` → `RESOLVED` / `ESCALATED`", "height": 220, "width": 5980, "color": 5 }, "id": "eb555ddb-a308-41c5-a457-884d40bf8e5c", "name": "STICKY — Title", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -240, -160 ] }, { "parameters": { "content": "## STEP 1 — Fetch open Jira tickets\nHourly schedule trigger → Basic-auth header built from your Jira email + API token → Jira REST API `/rest/api/3/search` with JQL `project= AND status in (\"To Do\",\"Open\")` → normalize key/summary/description/priority/reporter/URL.", "height": 420, "width": 1160, "color": 4 }, "id": "8f8e84a8-e7fb-4ec4-81b9-dd709b9c2e27", "name": "STICKY — STEP 1", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -240, 180 ] }, { "parameters": { "content": "## STEP 2 — Dedupe + log to Google Sheets\nRead already-logged ticket keys → keep only new tickets → append rows with status `NEW`.", "height": 420, "width": 1140, "color": 4 }, "id": "ebcd6724-88a7-4941-80e1-461e6bbdc2d8", "name": "STICKY — STEP 2", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 940, 180 ] }, { "parameters": { "content": "## STEP 3 — AI triage with structured output\nAI Ticket Triage Agent (gpt-4o-mini) decides per ticket: auto-resolve or escalate — returns can_resolve, confidence 0–100, category, resolution comment, escalation reason via a Structured Output Parser → sheet flips to `TRIAGED`.", "height": 420, "width": 980, "color": 4 }, "id": "d9c2d13d-731e-48a0-85bc-8b77f5db961b", "name": "STICKY — STEP 3", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 2120, 180 ] }, { "parameters": { "content": "## STEP 4 — Auto-resolve / escalate gate\n`IF — Auto-Resolve?` passes only can_resolve=true AND confidence ≥ your threshold.\nTRUE: post the AI's resolution comment → look up the Jira \"Done\" transition → transition the ticket → add your `ai-resolved` label → sheet flips to `RESOLVED`.\nFALSE: sheet flips to `ESCALATED` with the AI's escalation reason for a human.", "height": 560, "width": 1640, "color": 4 }, "id": "7fe34ff4-ccf6-4114-b63b-7615655718c5", "name": "STICKY — STEP 4", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 3040, 20 ] }, { "parameters": { "content": "## STEP 5 — Team digest + Telegram\nBoth branches merge → one digest built (resolved count + escalated count + per-ticket lines with links) → Telegram to your team.", "height": 420, "width": 1020, "color": 4 }, "id": "b986cd09-29b5-4359-855e-c2c6de32b85c", "name": "STICKY — STEP 5", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 4720, 180 ] }, { "parameters": { "rule": { "interval": [ { "field": "hours", "hoursInterval": 1 } ] } }, "id": "a08e9895-8417-45e7-8874-ddc027ac1e17", "name": "Hourly Trigger", "type": "n8n-nodes-base.scheduleTrigger", "typeVersion": 1.2, "position": [ 0, 300 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "6bcd5010-5007-4355-8614-4dccf751537a", "name": "jira_host", "type": "string", "value": "yourcompany.atlassian.net" }, { "id": "a1976403-39b2-4b51-b23b-3c9343bd8144", "name": "jira_email", "type": "string", "value": "PASTE_YOUR_JIRA_EMAIL" }, { "id": "3cb2f8f8-d026-4d31-b9f4-278e9c4e7c2f", "name": "jira_api_token", "type": "string", "value": "PASTE_YOUR_JIRA_API_TOKEN" }, { "id": "c97568cc-80c0-48fc-84f9-4c6391ff3811", "name": "project_key", "type": "string", "value": "PROJ" }, { "id": "65cc8ba0-d92f-4e54-a00a-2698069ce142", "name": "confidence_threshold", "type": "string", "value": "75" }, { "id": "65acbdeb-9961-4151-a54b-9b22efaa6747", "name": "openai_model", "type": "string", "value": "gpt-4o-mini" }, { "id": "da6e50e8-0c3b-4499-8feb-0cb46d373898", "name": "spreadsheet_id", "type": "string", "value": "PASTE_YOUR_SPREADSHEET_ID" }, { "id": "654a78b0-662f-4602-84da-4bf1ba67edf1", "name": "sheet_name", "type": "string", "value": "TicketLog" }, { "id": "bb8921ea-5e34-41e2-8d96-32f0b931d897", "name": "telegram_chat_id", "type": "string", "value": "PASTE_YOUR_TELEGRAM_CHAT_ID" }, { "id": "2919bc77-b8c8-48f2-a7f6-baca4a27c196", "name": "label_resolved", "type": "string", "value": "ai-resolved" } ] }, "options": {} }, "id": "e8a928d2-8b44-4094-9f7f-35f32800c9e0", "name": "CONFIG — Jira + AI", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 240, 300 ] }, { "parameters": { "jsCode": "// Build the Jira Basic auth header from email + API token (no creds hardcoded)\nconst cfg = $('CONFIG — Jira + AI').first().json;\nconst email = (cfg.jira_email || '').trim();\nconst token = (cfg.jira_api_token || '').trim();\nif (!email || !token || token.indexOf('PASTE_YOUR') === 0 || email.indexOf('PASTE_YOUR') === 0) {\n throw new Error('Fill jira_email and jira_api_token in the \"CONFIG — Jira + AI\" node first (Atlassian account → Security → API tokens).');\n}\nconst auth = 'Basic ' + Buffer.from(email + ':' + token, 'utf8').toString('base64');\nreturn $input.all().map(i => ({ json: { ...i.json, auth_header: auth } }));", "mode": "runOnceForAllItems" }, "id": "5ab7698c-942a-4055-a03e-ab35b3134d83", "name": "Build Jira Auth Header", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 500, 300 ] }, { "parameters": { "method": "GET", "url": "=https://{{ $('CONFIG — Jira + AI').first().json.jira_host }}/rest/api/3/search", "sendQuery": true, "queryParameters": { "parameters": [ { "name": "jql", "value": "=project={{ $('CONFIG — Jira + AI').first().json.project_key }} AND status in (\"To Do\",\"Open\") ORDER BY created DESC" }, { "name": "maxResults", "value": "25" }, { "name": "fields", "value": "summary,description,priority,status,reporter,created" } ] }, "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "Authorization", "value": "={{ $('Build Jira Auth Header').first().json.auth_header }}" }, { "name": "Accept", "value": "application/json" } ] }, "options": {} }, "id": "c1bc1f79-a766-4feb-b103-6d6748c135d8", "name": "Jira — Fetch Open Tickets", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 760, 300 ] }, { "parameters": { "jsCode": "// Flatten Jira issues into clean ticket objects (ADF description -> plain text)\nfunction adfText(node) {\n if (!node) return '';\n if (typeof node === 'string') return node;\n if (Array.isArray(node)) return node.map(adfText).join('\\n');\n let t = node.text || '';\n if (node.content) t += (t ? '\\n' : '') + adfText(node.content);\n return t;\n}\nconst cfg = $('CONFIG — Jira + AI').first().json;\nconst host = (cfg.jira_host || '').trim();\nconst issues = $input.first().json.issues || [];\nreturn issues.map(issue => {\n const f = issue.fields || {};\n return { json: {\n ticket_key: issue.key,\n summary: (f.summary || '').slice(0, 200),\n description: adfText(f.description).slice(0, 2000),\n priority: (f.priority && f.priority.name) || '',\n status: (f.status && f.status.name) || '',\n reporter: (f.reporter && f.reporter.displayName) || '',\n created: f.created || '',\n ticket_url: 'https://' + host + '/browse/' + issue.key,\n status_flow: 'NEW',\n }};\n});", "mode": "runOnceForAllItems" }, "id": "fba64776-6de6-46a8-9e26-5a00cf45bd23", "name": "Normalize Tickets", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1020, 300 ] }, { "parameters": { "operation": "read", "resource": "sheetWithinDocument", "documentId": { "__rl": true, "mode": "list", "value": "" }, "sheetName": { "__rl": true, "mode": "list", "value": "TicketLog" }, "columns": { "mappingMode": "defineBelow", "matchingColumns": [], "schema": [], "attemptToConvertTypes": false, "convertFieldsToString": false, "value": {} }, "options": {} }, "credentials": { "googleSheetsOAuth2Api": { "id": "", "name": "Google Sheets API" } }, "id": "ba10e475-2ef4-43ea-b68e-ab1033711781", "name": "Read Logged Ticket Keys", "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.5, "position": [ 1280, 300 ] }, { "parameters": { "jsCode": "// Drop tickets whose key is already in the sheet\nconst seen = new Set(\n $('Read Logged Ticket Keys').all().map(i => (i.json['Ticket Key'] || i.json.ticket_key || '').trim()).filter(Boolean)\n);\nconst fresh = $('Normalize Tickets').all()\n .map(i => i.json)\n .filter(t => t.ticket_key && !seen.has(t.ticket_key.trim()));\nreturn fresh.map(t => ({ json: t }));", "mode": "runOnceForAllItems" }, "id": "cfcd77c2-ec6e-417f-9e6b-a80eaf502653", "name": "Filter New Tickets Only", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1540, 300 ] }, { "parameters": { "operation": "append", "resource": "sheetWithinDocument", "documentId": { "__rl": true, "mode": "list", "value": "" }, "sheetName": { "__rl": true, "mode": "list", "value": "TicketLog" }, "columns": { "mappingMode": "defineBelow", "matchingColumns": [], "schema": [], "attemptToConvertTypes": false, "convertFieldsToString": false, "value": { "Ticket Key": "={{ $json.ticket_key }}", "Summary": "={{ $json.summary }}", "Priority": "={{ $json.priority }}", "Reporter": "={{ $json.reporter }}", "Ticket URL": "={{ $json.ticket_url }}", "Created": "={{ $json.created }}", "Status": "NEW" } }, "options": {} }, "credentials": { "googleSheetsOAuth2Api": { "id": "", "name": "Google Sheets API" } }, "id": "9ab93c4a-6c9a-412f-a798-36a1288cac03", "name": "Log Tickets — Status NEW", "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.5, "position": [ 1800, 300 ] }, { "parameters": { "options": { "systemMessage": "=You are a senior support engineer triaging Jira tickets for project {{ $('CONFIG — Jira + AI').first().json.project_key }}. For each ticket decide: can it be safely AUTO-RESOLVED (clear question with a known answer, simple config/access change with a documented procedure, duplicate of an already-resolved ticket) or must it be ESCALATED to a human (ambiguous requirements, production incidents, security issues, anything touching customer data, billing, or access grants, low confidence)? Be conservative: when in doubt, escalate. Output ONLY via the structured output parser — no prose." }, "text": "=Ticket: {{ $json.ticket_key }} — {{ $json.summary }}\nPriority: {{ $json.priority }} | Status: {{ $json.status }} | Reporter: {{ $json.reporter }}\nURL: {{ $json.ticket_url }}\n\nDescription:\n{{ $json.description }}" }, "id": "51faf7c2-f46e-478b-b637-d68619e48881", "name": "AI Ticket Triage Agent", "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 1.7, "position": [ 2060, 300 ] }, { "parameters": { "model": { "__rl": true, "mode": "list", "value": "gpt-4o-mini" }, "options": {} }, "credentials": { "openAiApi": { "id": "", "name": "OpenAI API" } }, "id": "e9371a3e-ce1e-4ef6-9a0a-76f4d9fe4603", "name": "OpenAI Chat Model — Triage", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "typeVersion": 1.2, "position": [ 2060, 560 ] }, { "parameters": { "schemaType": "manual", "inputSchema": "{\n \"can_resolve\": true,\n \"confidence\": 85,\n \"summary\": \"one-line summary of the issue\",\n \"category\": \"BUG / QUESTION / ACCESS_REQUEST / FEATURE_REQUEST / INCIDENT / OTHER\",\n \"resolution_comment\": \"the exact comment to post on the Jira ticket when auto-resolving (empty string when escalating)\",\n \"escalation_reason\": \"one-line reason a human must handle this (empty string when auto-resolving)\"\n}" }, "id": "7a5d3c0c-477c-48df-9a3d-dd328292008b", "name": "Structured Output Parser — Triage", "type": "@n8n/n8n-nodes-langchain.outputParserStructured", "typeVersion": 1.2, "position": [ 2320, 560 ] }, { "parameters": { "operation": "update", "resource": "sheetWithinDocument", "documentId": { "__rl": true, "mode": "list", "value": "" }, "sheetName": { "__rl": true, "mode": "list", "value": "TicketLog" }, "columns": { "mappingMode": "defineBelow", "matchingColumns": [ "Ticket Key" ], "schema": [], "attemptToConvertTypes": false, "convertFieldsToString": false, "value": { "Ticket Key": "={{ $json.ticket_key }}", "AI Summary": "={{ $json.output.summary }}", "Category": "={{ $json.output.category }}", "Can Resolve": "={{ $json.output.can_resolve }}", "Confidence": "={{ $json.output.confidence }}", "Escalation Reason": "={{ $json.output.escalation_reason }}", "Status": "TRIAGED" } }, "options": {} }, "credentials": { "googleSheetsOAuth2Api": { "id": "", "name": "Google Sheets API" } }, "id": "52d4d990-ba12-4d22-a2cb-87bea771b4cb", "name": "Update Sheet — Status TRIAGED", "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.5, "position": [ 2320, 300 ] }, { "parameters": { "conditions": { "combinator": "and", "conditions": [ { "id": "if-can-resolve", "leftValue": "={{ $json.output.can_resolve === true ? 'yes' : 'no' }}", "rightValue": "yes", "operator": { "type": "string", "operation": "equals", "name": "filter.operator.string.equals" } }, { "id": "if-confidence", "leftValue": "={{ $json.output.confidence }}", "rightValue": "={{ $('CONFIG — Jira + AI').first().json.confidence_threshold }}", "operator": { "type": "number", "operation": "largerEqual", "name": "filter.operator.number.largerEqual" } } ], "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" } }, "options": {} }, "id": "c78f9bf0-ecf6-4af5-96c0-8f954158f83d", "name": "IF — Auto-Resolve?", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 2580, 300 ] }, { "parameters": { "method": "POST", "url": "=https://{{ $('CONFIG — Jira + AI').first().json.jira_host }}/rest/api/3/issue/{{ $json.ticket_key }}/comment", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "Authorization", "value": "={{ $('Build Jira Auth Header').first().json.auth_header }}" }, { "name": "Accept", "value": "application/json" }, { "name": "Content-Type", "value": "application/json" } ] }, "sendBody": true, "specifyBody": "json", "jsonBody": "={\"body\": {\"type\": \"doc\", \"version\": 1, \"content\": [{\"type\": \"paragraph\", \"content\": [{\"type\": \"text\", \"text\": \"{{ $json.output.resolution_comment }}\"}]}]}}", "options": {} }, "id": "e5b7db9d-a26c-40a2-ad5d-07abde5b1d98", "name": "Jira — Add Resolution Comment", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 2840, 140 ] }, { "parameters": { "method": "GET", "url": "=https://{{ $('CONFIG — Jira + AI').first().json.jira_host }}/rest/api/3/issue/{{ $('IF — Auto-Resolve?').item.json.ticket_key }}/transitions", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "Authorization", "value": "={{ $('Build Jira Auth Header').first().json.auth_header }}" }, { "name": "Accept", "value": "application/json" } ] }, "options": {} }, "id": "ff76841c-0639-47f6-b8bf-15e505eabbb0", "name": "Jira — Get Transitions", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 3100, 140 ] }, { "parameters": { "jsCode": "// Find the Jira \"Done\" transition id; carry ticket context forward (paired by index)\nconst ifItems = $('IF — Auto-Resolve?').all();\nconst auth = $('Build Jira Auth Header').first().json.auth_header;\nreturn $input.all().map((item, i) => {\n const ticket = (ifItems[i] && ifItems[i].json) || {};\n const transitions = item.json.transitions || [];\n const done = transitions.find(t => String(t.name || '').toLowerCase() === 'done');\n if (!done) {\n throw new Error('No \"Done\" transition found for ticket ' + (ticket.ticket_key || '?') + ' — check your Jira workflow has a transition named \"Done\".');\n }\n return { json: {\n ticket_key: ticket.ticket_key,\n ticket_url: ticket.ticket_url,\n summary: ticket.summary,\n confidence: ticket.output ? ticket.output.confidence : 0,\n ai_category: ticket.output ? ticket.output.category : '',\n resolution_comment: ticket.output ? ticket.output.resolution_comment : '',\n done_transition_id: done.id,\n auth_header: auth,\n }};\n});", "mode": "runOnceForAllItems" }, "id": "acdaf8b6-135c-4380-b468-514d5bbdbaf3", "name": "Pick Done Transition", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 3360, 140 ] }, { "parameters": { "method": "POST", "url": "=https://{{ $('CONFIG — Jira + AI').first().json.jira_host }}/rest/api/3/issue/{{ $('Pick Done Transition').item.json.ticket_key }}/transitions", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "Authorization", "value": "={{ $('Pick Done Transition').item.json.auth_header }}" }, { "name": "Accept", "value": "application/json" }, { "name": "Content-Type", "value": "application/json" } ] }, "sendBody": true, "specifyBody": "json", "jsonBody": "={\"transition\": {\"id\": \"{{ $('Pick Done Transition').item.json.done_transition_id }}\"}}", "options": {} }, "id": "06e066f3-9629-496b-821d-b930135f1ece", "name": "Jira — Transition to Done", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 3620, 140 ] }, { "parameters": { "method": "PUT", "url": "=https://{{ $('CONFIG — Jira + AI').first().json.jira_host }}/rest/api/3/issue/{{ $('Pick Done Transition').item.json.ticket_key }}", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "Authorization", "value": "={{ $('Pick Done Transition').item.json.auth_header }}" }, { "name": "Accept", "value": "application/json" }, { "name": "Content-Type", "value": "application/json" } ] }, "sendBody": true, "specifyBody": "json", "jsonBody": "={\"update\": {\"labels\": [{\"add\": \"{{ $('CONFIG — Jira + AI').first().json.label_resolved }}\"}]}}", "options": {} }, "id": "2459a13d-4faa-4a3c-9db9-a38e800bb200", "name": "Jira — Add Resolved Label", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 3880, 140 ] }, { "parameters": { "jsCode": "// Rebuild a clean digest item after the Jira writes (paired by index with Pick output)\nconst ctx = $('Pick Done Transition').all();\nreturn $input.all().map((item, i) => {\n const c = (ctx[i] && ctx[i].json) || {};\n return { json: {\n ticket_key: c.ticket_key,\n ticket_url: c.ticket_url,\n summary: c.summary,\n verdict: 'RESOLVED',\n confidence: c.confidence,\n ai_category: c.ai_category,\n resolution_comment: c.resolution_comment,\n }};\n});", "mode": "runOnceForAllItems" }, "id": "79ef155b-0e9a-48f8-9e4d-eeaa6343cc87", "name": "Build Resolved Record", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 4140, 140 ] }, { "parameters": { "operation": "update", "resource": "sheetWithinDocument", "documentId": { "__rl": true, "mode": "list", "value": "" }, "sheetName": { "__rl": true, "mode": "list", "value": "TicketLog" }, "columns": { "mappingMode": "defineBelow", "matchingColumns": [ "Ticket Key" ], "schema": [], "attemptToConvertTypes": false, "convertFieldsToString": false, "value": { "Ticket Key": "={{ $json.ticket_key }}", "Confidence": "={{ $json.confidence }}", "Category": "={{ $json.ai_category }}", "Resolution Comment": "={{ $json.resolution_comment }}", "Status": "RESOLVED" } }, "options": {} }, "credentials": { "googleSheetsOAuth2Api": { "id": "", "name": "Google Sheets API" } }, "id": "d5d9198d-7915-4757-8fd6-f29876e1ec1c", "name": "Update Sheet — Status RESOLVED", "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.5, "position": [ 4400, 140 ] }, { "parameters": { "operation": "update", "resource": "sheetWithinDocument", "documentId": { "__rl": true, "mode": "list", "value": "" }, "sheetName": { "__rl": true, "mode": "list", "value": "TicketLog" }, "columns": { "mappingMode": "defineBelow", "matchingColumns": [ "Ticket Key" ], "schema": [], "attemptToConvertTypes": false, "convertFieldsToString": false, "value": { "Ticket Key": "={{ $json.ticket_key }}", "Escalation Reason": "={{ $json.output.escalation_reason }}", "Confidence": "={{ $json.output.confidence }}", "Category": "={{ $json.output.category }}", "Status": "ESCALATED" } }, "options": {} }, "credentials": { "googleSheetsOAuth2Api": { "id": "", "name": "Google Sheets API" } }, "id": "2cd1bd64-5d53-4d5e-a421-da18089ebdd6", "name": "Update Sheet — Status ESCALATED", "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.5, "position": [ 2840, 440 ] }, { "parameters": { "mode": "append", "options": {} }, "id": "e417ef62-3760-4b7d-a940-ea76e2dfd49d", "name": "Merge — Combine Branches", "type": "n8n-nodes-base.merge", "typeVersion": 3, "position": [ 4660, 300 ] }, { "parameters": { "jsCode": "// One Telegram digest: resolved vs escalated tickets with links\nconst items = $input.all().map(i => i.json);\nconst date = new Date().toISOString().slice(0, 10);\nconst resolved = items.filter(j => j.verdict === 'RESOLVED');\nconst escalated = items.filter(j => j.verdict !== 'RESOLVED');\nconst lines = ['\\U0001F3AF *AI Jira Ticket Autopilot — ' + date + '*', '',\n '\\u2705 Auto-resolved: ' + resolved.length,\n '\\U0001F6A8 Escalated to humans: ' + escalated.length, ''];\nif (resolved.length) {\n lines.push('*Resolved:*');\n for (const r of resolved.slice(0, 15)) {\n lines.push('\\u2022 ' + r.ticket_key + ' (' + r.confidence + '% confident) — ' + r.summary + ' ([open](' + r.ticket_url + '))');\n }\n lines.push('');\n}\nif (escalated.length) {\n lines.push('*Needs a human:*');\n for (const e of escalated.slice(0, 15)) {\n const reason = (e.output && e.output.escalation_reason) || 'no reason given';\n const key = e.ticket_key || '?';\n const url = e.ticket_url || '#';\n lines.push('\\u2022 ' + key + ' — ' + reason + ' ([open](' + url + '))');\n }\n}\nreturn [{ json: { digest: lines.join('\\n'), resolved: resolved.length, escalated: escalated.length } }];", "mode": "runOnceForAllItems" }, "id": "e0cc29bd-f0b9-43af-a4b4-82cc0019edd3", "name": "Build Team Digest", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 4920, 300 ] }, { "parameters": { "chatId": "={{ $('CONFIG — Jira + 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