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Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request our services, or communicate with us. This includes:

  • Contact information (name, email address, phone number, business address)
  • Business information (company name, industry, company size, budget)
  • Account credentials for social media platforms
  • Campaign preferences and targeting criteria
  • Payment and billing information

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our lead generation services
  • Create and optimize advertising campaigns on your behalf
  • Identify and target qualified prospects for your business
  • Process payments and manage your account
  • Communicate with you about our services
  • Analyze campaign performance and generate reports
  • Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To social media platforms for campaign execution (Facebook, LinkedIn, Google, etc.)
  • To service providers who assist us in operating our platform
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition

4. Social Media Platform Integration

Our services require integration with various social media advertising platforms. When you connect your accounts, we may access:

  • Advertising account information and settings
  • Campaign performance data and analytics
  • Audience insights and targeting options
  • Billing and payment information from these platforms

Each platform has its own privacy policy governing how they handle your data. We encourage you to review these policies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

  • Account information: Until account deletion plus 90 days
  • Campaign data: 3 years for performance analysis
  • Financial records: 7 years for tax and legal compliance
  • Communication records: 2 years for customer service purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your information
  • Restriction: Request limitation of how we process your information

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Improve our services and user experience
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

John Gutierrez
CortexFlow
209 Meander St
Abilene, TX 79602-0000
Email: [email protected]
Phone: +1 8696590201

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to delete personal information we have collected from you.

14. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above. Our legal basis for processing your information includes consent, contract performance, and legitimate interests.

CortexFlow

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Contact Information

John Gutierrez

209 Meander St, Abilene, TX 79602-0000

[email protected]

+1 8696590201


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